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Can Telkom's Call-answering service be responsible for my connection problem? |
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Some clients are experiencing problems connecting when there are
voicemail messages on their Telkom Call-answering service. Usually, a
beeping noise can be heard over the dial-tone. This will cause problems
when the modem tries to connect to the internet service.
Retrieving your messages
You can retrieve your messages by dialing 10120 from the phone you have
Basic Voicemail on free of charge. You can do a remote retrieval by
dialing 10121 (also from cellphones) or +27 881 999 990 from
international destinations. With remote retrieval the system will ask
you to enter your mailbox number, which is the dialing code and
telephone number
Secret code
Your starter secret code will be the last four digits of your telephone
number. To change or suppress your secret code dial 10120 (from the
phone you have Basic Voicemail activated), enter your starter secret
code, press #, press 3 for personal options and follow the voice
prompts.
Service conditions
Basic Voicemail can be provided only on direct, single-lines, exchange
resources permitting. It can be applied where there is more than one
telephone instrument connected to a single direct line;
Unfortunately Basic Voicemail does not work on switchboards, or on hunting lines;
Your telephone will ring approximately 20 seconds (± 7 Rings) before
the call is routed to the mailbox. This is a fixed setting and cannot
be changed;
You might experience difficulty when trying to connect to the Internet
if you have a new message in your mailbox. This is basically due to a
new message in your mailbox. You will be notified of new messages by an
interrupted/stutter dial tone. You can either listen to your message by
dialing 10120 or set you computer to ignore dial tone by doing the
following:
- Go to Start
- Select Settings
- Now select Control Panel
- Select the Modems icon in the Control Panel box
- Select the modem in used
- Click Properties
- Then Click Connection
- Unmark the "Wait for dial tone before dialing" option
- Then Click OK
- Now Click Close
By dialing Telkom's Call Centre (10219) you can also request that they
provide you with Outcall Notification rather than stutter dial tone as
a message waiting notification.
How to activate Outcall Notification from your telephone:
- Dial 10120
- Enter your extension number and press the # key;
- Enter your secret code and press the # key;
- Press 3 to change your personal options;
- Press 3 for message waiting notification;
- Press 1 to turn Outcall Notification on;
- You are prompted: "Outcall Notification is on";
- Press 2 to set up Outcall Notification;
- Press 1 to set up your first schedule for message waiting notification outcalls and follow the voice prompts.
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FAQs